Refund Policy
Returns
Our policy lasts 30 days on our in-stock products (Not Print-On-Demand Products - Scroll down for P.O.D. Info). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@citizenpride.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@citizenpride.com and send your item to:
1240 Tamarack Trail Arnold Maryland US 21012.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
1240 Tamarack Trail Arnold Maryland US 21012
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRINT-ON-DEMAND (POD)
All PILLOWS, TOTE BAGS, BAR MATS, BEVERAGE CONTAINERS, APPAREL ITEMS, GARDEN FLAGS, DOOR MATS, LARGE GROMMET FLAGS and most of our WALL ART are Printed On Demand (POD) by partners: PIXELS (a.k.a. Fine Art America), Printful, ReliablePOD and TeeLaunch; once your order is finalized. We are happy to offer these items to our customers but please consider the following limitations before ordering:
- We DO NOT have POD Products in stock. They are custom-made so WE CANNOT ACCEPT RETURNS.
- POD products can take 10 to 15 days to delivered within the USA, longer if overseas. For this reason, we can not refund your order if it does not arrive within 15 days of you ordering it.
- If your order includes more than one POD Product and/or In-Stock items, then items will ship separately and could deliver at different times. PLEASE NOTE: The In-Stock items, like Flags, Mats and Stickers, will arrive together and quickly.
Thank you for understanding these limitations on POD Products. If you have additional questions then please email or call us directly at 410-975-0600.